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The small stuff at the start

Is it a human thing to notice the small touches or just some of us?

I remember walking into a clients office for the first time and being blown away by the simplest of things.

The person behind the reception desk – it was one of those tall desks that means you can only see the eyes of the person behind it when they sit – did something that left an impression.

She stood up.

She walked around to the front of the desk.

She raised her hand to shake mine

She said, “Hi Stewart. I’ve been looking forward to meeting you in person”

It blew me away. So simple and yet it made such a difference.

Some of you out there are soooo good at this. You remember the small stuff, realise it’s the difference between talking and REALLY connecting, and make sure that when you reach out it’s QUALITY connection.

I presented at a conference in South Africa a few weeks ago and this came up in one of the topics I ran a session; The Power of the First 90 Days.

If you’ve got a business that relies on creating a great first impression that engages people, gets them involved and you want them to talk about what you do with others, it may be of interest 🙂…

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